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Samantha H
Samantha H
01:08 08 Aug 22
Update 8/5/22:Jennifer, the office manager, contacted me... right away after my review was posted. She was helpful. After 1.5 weeks of going back and forth with Jennifer and Madelyn and a few leaks later, we came to an agreement. Although I am not happy with all the events that took place, I can tell that the employees of this company are very loyal and the owners are very hands on with their company. I am hoping the various leaks will cease and we can move forward in a better direction.—————We had our $4,000 water osmosis system installed on Monday in our new home. We were really excited to have very clean water since my kids and I drink a ton of it. Something happened with the installation that day, causing a leak, so the water was turned off. No biggie. They came back to rectify the issue and all was well until I used my laundry washing machine after they left (for the first time that week). The machine is located where the tank was installed. An hour later, my basement was flooded with a pipe that was open. They were able to have their team come out within 1 hour to stop the leak. They said the original installers had moved things around and plugged things into the wrong outlet without letting me know, causing the flood.The cost of the emergency water removal and floor restoration to avoid mold was $7,500. I spoke with Madelyn (the co-owner); she was unapologetic and just said she would call me back. Instead of calling me back directly, she had our sales rep call us back to let us know it wasn’t their product that caused the flooding, so they’re not at fault. Correct, it wasn’t their product but the flood was directly caused by their installation and misplacement of parts which caused my pipe to leak.Our sales rep, Ryan, was great and very responsive and apologetic, and everyone that came in my home was nice and professional, but now I’m out of $7,500 in damages and the company won’t take any responsibility for their error during the installation process. We went with Long Island Clean Water as they were the least expensive out of the 4 companies we spoke with and we were referred to them by our friend. In hindsight, going with a pricier company would have saved me thousands of dollars.Although this may be a one-off situation, I’m extremely disappointed with the way this was handled and I wish they showed more empathy instead of brushing me off and not owning up to their mistakes. I don’t think I’ve ever been as disappointed and heartbroken from working with a company before. I now feel weary about the included servicing they provide for the next 12 months and am not sure what to do in the future as I don’t have trust in this company anymore.read more
Danielle Simon
Danielle Simon
16:56 26 Jul 22
I'm editing this review - because I spoke with the company... and they shared a great explanation and true customer service with me. I'm happy to be a customer.--------------Just wrapped up my first year as a customer and received my service plan in the mail as week ago. When I called in, they told me that all customers will have a gas surcharge of $25 because of the increased gas costs. I think this is outrageous - I already pay for more expensive gas as does every other American. Now gas prices are down, when I asked what the threshold was for when they would remove the surcharge, they couldn't tell me. They said all of their customers had to pay this. I'm wondering why they didn't just put it in my service contract to begin with and why it is an add on...Given, I already paid thousands for the system and then will pay hundreds for the service, so why not just make me pay more and more and more...I'm very pleased with the product, water quality and service overall but I'm wondering making me pay for your gas to run your vehicles seems ridiculous.read more
Henry Fayne
Henry Fayne
20:11 23 Jul 22
We've had the equipment for over two years and it has... performed flawlessly. Regular service has been outstanding.read more
Samantha Claster
Samantha Claster
21:30 22 Jul 22
This company’s customer service is like no other. Every... technician that has come to our home has been exceptionally friendly, polite, professional, and just seemed to love / have pride in their job.read more
Emma E
Emma E
01:15 21 Jul 22
I am thrilled with my whole house filtration system and... under the sink reverse osmosis filter. The systems were installed by Manny, Juan, and Joey. They thoroughly explained what they would be doing at my home and how the systems operate. The work areas were left clean and installation was performed quickly. My drinking water tastes great and I no longer have to deal with hard water. I am glad I called LICWS!read more
Gail Silberman
Gail Silberman
20:21 19 Jul 22
We are very happy with our Long Island Clean Water Service.... We feel safer drinking the water that is supplied with our filtration system. The service people have been professional and able to help/fix with any issues we have had. We found water under our sink and LI Clean Water sent a two people to our home immediately ( it turned out it was from a dishwasher hose) Highly recommend LI Clean Water!read more
terri R
terri R
22:08 18 Jul 22
The water is fabulous! The service is great and the men are... very knowledgeable and respectful. I did this filtration system in 2 housesread more
Will Zheng
Will Zheng
17:58 06 Jul 22
I have their system installed recently, true professionals... know what they are doing. They have explained to me different options for my house. The installation was quick and done very clean, they did follow up calls, emails and visit to make sure everything run properly.read more
Cecelia Bishop
Cecelia Bishop
18:46 08 Jun 22
Having LI Clean Water Service, Inc. install clean water... into my home has been a dream come true. We had the installation done about a month ago and it's the best thing we could have done. My skin and hair have seriously improved. This water is medicine for your health. I am pleased with the service. Anthony came to our home and he was such a delight in showing and explaining the facets of the quality of our water. He took us down the yellow brick road and we were excited to plan the next step which was the installation. When James and Reynaldo came to install the filtration system, we knew we hit Emerald City. Both technicians are fabulous. They really care about their work and about Clean Water. I felt confident about the whole process. It was really hot that day and they persevered. Afterwards there was a small issue under the sink but it was because of the humidity and I got nervous.. well Justin came the next day to check it out and everything was fine. Talk about family caring, well LI Clean Water definitely proved that. I wouldn't recommend anyone else. LI Clean Water Service is top notch in my book. Even the cats love the clean water, their water fountains stay cleaner because of it.read more
Joseph Filippone
Joseph Filippone
16:01 08 Jun 22
They did a superb job installing a home water... filter.Followup; they had done a great job after the fact with removing an old water filter.read more
Will Kogel
Will Kogel
14:21 24 May 22
LICW is a fantastic company! We've been using them for... years and couldn't be happier with the service.read more
Steven Bunker
Steven Bunker
16:54 07 May 22
Best service and Super reliable!!! - Both service guys were... polite on time and professional. I would not do business with anyone else!!! My entire family love the quality of the water and they did such a neat job installing the filters under our cabinet. 5 Stars all the way!!!!!!!!!!!!!!!!!!!!!!!!read more
Mindy Zalcman
Mindy Zalcman
20:29 04 May 22
I recently purchased the whole house system from LICWS. I... LOVE it!! I should have done it 20 years ago. The water is clear, and soft, and tastes great. The salesman and installation crew were excellent. I would highly recommend this company.read more
Joe
Joe
15:52 02 May 22
Great company and service, always a pleasure to work with.... Staff is attentive and on time. We had Long Island Clean Water replace our aging whole house water treatment system. The installation was done by Angel and Vinny, everything went great. We are very satisfied with the new system!read more
Edward Priboy
Edward Priboy
15:39 15 Apr 22
Ryan was extremely knowledgeable, polite and friendly.... Vincent and Angel explained everything they did step by step. They also were knowledgeable, polite and left everything neat and clean. Kudos to your entire operations.read more
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